1. Investor Complaint & Grievance Mechanism

Mode of filing the complaint with Investment Adviser

In case of any grievance or complaint, an investor may approach the Investment Adviser who shall strive to redress the grievance immediately, but not later than 21 days from receipt. Log your complaint by clicking here.

Details of designation Contact Person Name Address Mobile Email Working hours
Customer Care Aman Maurya 1102-B wing Newa Gardens Phase-1 Sector 20B Airoli Navi Mumbai 400708 8850287973 Aman.maurya@finkasturi.com 10:00 AM to 5:00 PM
Head of Customer Care
Principal Officer
Nirakar Pradhan 302, Sunset Heights, Hatiskar Marg, Prabhadevi, Mumbai-400030 9833999267 Nirakar@finkasturi.com 10:00 AM to 5:00 PM
Compliance Officer
CEO
Ashwin Albert Dsouza 1001 Proximus Apartments, Ashoknagar Road, Urwa Stores, Mangalore 575006 9632165857 Ashwin.dsouza@finkasturi.com 10:00 AM to 5:00 PM

Mode of filing the complaint on SCORES or with Investment Adviser Administration and Supervisory Body (IAASB)

i. SCORES 2.0 – A web-based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner. Visit: SCORES. Two-level review process for complaints against an Investment Adviser:
1) First review by the designated body (IAASB)
2) Second review by SEBI
ii. Email – Investors may also email their grievance to the designated email ID of IAASB.


2. Filing Complaints on SMARTODR Platform

If the Investor is not satisfied with the resolution provided by the Market Participants, they may file the complaint or grievance on the SMARTODR platform for resolution through online conciliation or arbitration. Refer ODR Master Circular.


3. Filing Physical Complaints

Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, ā€˜G’ Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai - 400 051.